Service claims

Report a fault

This form is for retailers reporting a faulty product. When you submit it, the case is registered and you get a case number by email.

Before you start

Filling in the form

Fields marked required must be filled in before the form can be submitted. You can attach one receipt and one photo of the fault.

Questions

Your details

Your email required

Replies about this case go to this address.

Shop required

Write the name of the shop and where it is.

Your reference optional

The shop's own case or order number, if there is one.

Product

Product required

Write the brand and the model name.

Date of purchase required

Serial number required

It is on the label on the product or on the box.

Receipt required

Proof of purchase as a photo or a PDF.

Photo of fault optional

One photo of the fault, if you have one.

The fault

Fault first noticed required

Error code optional

Fill this in if the product shows an error code.

What is wrong required

Up to 1000 characters.